Outreach Hearing

We struggle going into water and in loud places. Dr Narayanan made custom earplugs for me and my daughter. These are god send and have improved our lifes a lot. Highly recommend the service

The Dr was lovely but the “free hearing test” I booked actually cost $85. Fee was not discussed or disclosed in advance, just a credit card machine waiting for me on the way out.

In 2021, I went in to get my imprint done to get noise reduction earplugs for musician but the imprint was not usable. This means I would have to drive again from Whistler to Squamish to get it done again. It took me a while to rebook an appointment. When I did recently, I asked what the price of the earplugs would be and the price given was the same as I was quoted in 2021. I was happy with that and came down to Squamish to get the imprint done. When I started talking to the audiologist, the price of the earplugs was 75% higher than told over the phone. I was shocked, explained that I took the appointment based on a much lower cost. I also asked for a discount to compensate me for wasting my time and money due the poor imprint in the past, but I was told no discount were possible. The audiologist was unapologetic for the poor service and I didn’t feel comfortable dealing with this person, so I left. I do not recommend their services.

Amy fit my Grandfather with hearing aids about 6 months ago, and the difference we as a family have noticed is incredible. My Grandfather is so much happier, and more involved in conversation. We were all nervous, as hearing aids are not a "fun" thing to need, but Amy and her team made the process so easy. I highly recommend!!

I am writing this for my Mom- she does not have a Gmail account. Amy and her team at NexGen have taken very good care of my Mom. They are very diligent and thorough. My Mom always has such a pleasant experience and always looks forward to seeing the smiling faces of the staff. Wouldn't take my Mom anywhere else!