Privacy policy

Introduction

This privacy policy applies to information gathered by Hearing Directory when you interact with us while visiting websites controlled by “Hearing Directory” (collectively “Services”). This policy is directed to a Canadian audience only.

We respect your privacy, and we are dedicated to being transparent about how we use your personal information. This privacy policy explains how we collect and use your personal information. In this privacy notice, "we", "us" and "our" means Hearing Directory.

This privacy policy describes information we collect from and about you. We collect information that could reasonably be linked, directly or indirectly, with a particular consumer or household ("personal information"). By disclosing your personal information to us, using our Services or interacting with us offline, you consent to our collection and use of your personal information in a manner that is consistent with applicable law and this Privacy Policy, as well as our Terms of Use. Your continued use of our Services indicates your consent to the Privacy Policy then posted.

We may change this privacy policy from time to time, so please check back when you use our Services to make sure that you have seen the most recent version. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes.

This Policy does not apply to workforce-related personal information collected as part of our employee recruiting activities.

Information we collect and use

Information that we may collect about you through various technologies

As part of our Services, we use various technologies to collect and analyze information about you. We do not link this data to individuals.

• Session Cookies. We use session cookies to keep you logged in while you use our Services, to better understand how you interact with our Services, and to monitor web traffic information on our Services.
• Persistent Cookies. We use persistent cookies to recognize you each time you return to our websites or Services. For example, we create a persistent cookie that includes some basic information about you, like your most recent search. We use this persistent cookie to remember your preferences.
• Log Data. Our servers automatically record information created by your use of the Services. This log data includes information such as your IP address, browser type, operating system, the referring web page, web pages visited, location, your mobile carrier, your computer or mobile device type, search terms and cookie information. We receive Log Data when you interact with our Services, for example, when you visit our websites, sign into our Services, or interact with our email notifications.
• Linking third parties. If you arrived at our website via a link on another party’s website or application (“linking third party”), we may collect a unique code related to that linking third party. This will help us identify how you arrived at our website. Once on our website, if you become a customer or submit personal information to us for another reason (for example, for leaving a review or signing up for our consumer newsletter), we may inform the Linking Third Party that a visitor from their website or application has become a Hearing Directory lead (customer or potential customer).
• Your Online Posts. Some parts of our Websites and Services may allow visitors to post content on public online forums that we operate (for example, posting a review). When you post content on these online forums, other visitors will be able to see certain information about you, such as your username or handle. You should be aware that any personal information you post can be read, collected, distributed or used by other visitors and could be used by third parties to send you unsolicited messages. We are not responsible for the personal information you choose to post on public online forums.
• We may collect personal information about you from third parties (e.g., Facebook, Twitter, Google) and use it to improve or market our Services, or to provide a tailored experience with our Services.

You may delete or disable certain of these technologies at any time via your browser settings. To opt out of analysis by Google Analytics on our website and other websites, please visit https://tools.google.com/dlpage/gaoptout. Please be aware that if you disable or remove tracking technologies some parts of the Services may not function correctly.

Information We May Collect from You or Other Sources About You

In the last 12 months, we collected the following categories of personal information from consumers:

Category	Purpose of Collection
Identifiers A real name, alias, online identifier, Internet Protocol address, email address, phone number	Provide requested services Personalize your browsing experience on our websites
Internet or other similar network activity Information on a consumer's interaction with a website or advertisement.	To provide service recommendations To understand how you use our products and services Analyze website traffic and usage
Geolocation data General physical location	To provide service recommendations

We obtain the categories of personal information listed above from the following categories of sources:

• Directly from you. For example, from forms you complete or services you request via phone call.
• Indirectly from you. For example, from observing your actions on our website.

How We Share Your Personal Information

In the last 12 months, Hearing Directory has shared the following categories of personal information for a business purpose:

• Identifiers
• Internet or other similar network activity
• Geolocation data

In the last 12 months, we disclosed these categories of personal information for a business purpose to the following categories of third parties:

• Service providers (companies operating on our behalf) who help us administer, provide, improve and market the Services;
• Legal and/or health and safety entities as required by law; and
• Any other parties which you have authorized us to share your personal information.

We may also share your personal information under the following circumstances:

• In the event of a merger, acquisition or any other form of sale of transfer of all or some of our assets (including in the event of a reorganization, dissolution or liquidation), in which personal information held by us about you will be among the assets transferred to the buyer or acquirer;
• In order to protect and defend the rights or property;
• In response to a subpoena or other legal process or as otherwise required by law; and
• To act in emergency circumstances to protect the personal safety of our users and customers.

We may sell non-personally identifiable information that has been derived from aggregated and de-identified personal information, provided such information cannot be used to re-identify you.

How long we keep your data and how we secure it

We will keep your personal information for as long as we need to for legitimate legal or business reasons, including to comply with any legal obligations. We will delete your personal information when it is no longer needed in relation to the purpose for our collection, processing and record-keeping.

The security of your data is important to us. We use administrative, technical and organizational measures to protect your personal information against unintended loss or amendment, unauthorized disclosure and unauthorized persons accessing your personal information.

Contact Us

We are committed to protecting your privacy and to being transparent about how we use your information. If you have any questions or concerns about our Privacy Policy or if you need to access this Policy in an alternative format due to having a disability, please do not hesitate to contact us at:

Website: https://www.hearingdirectory.ca

Email: contacthd@hearingdirectory.ca

Last modified: February 13, 2024