HearingLife - Brandon

714 18 Street Brandon, MB R7A 5B5

(3 Reviews)

(833) 760-9929

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Staff

Edwin Lai

Hearing Instrument Specialist

Erna Rodriguez

Client Service Administrator

Erna Rodriguez is professional and friendly and always ensures clients feel at ease at every appointment. She is enthusiastic about helping people each day receive the best hearing care services they need. Erna is proud to be a part of the HearingLife healthcare team, making a difference each day in the lives of our clients.

Reviews

Hearing Directory posts all positive and negative reviews that meet publishing criteria.

Read 3 verified patient reviews for HearingLife - Brandon! Their average review score is 2 () from 3 reviews.

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“Went into hearing life in Brandon this morning. All. I wanted was batteries and supplies as hearing aids bought there and service was always good. Today was terrible !Receptionist was rude and said no! Pointed to the sign on the door and said no appointments walk in only 1-2 every day Mon to Friday. I am from out of town and found this inconvenient. What has happened to your customer service. All she was doing was wrapping gifts it would have taken two minutes to be courteous and give customer service !!! Will look elsewhere for next service and hearing aids when needed. I will be sure to tell friends of rude service and inconvenience at this business.”

Lois C. of Minnedosa, MB
11/29/2023 Review submitted online

Official Response from HearingLife - Brandon:

“Hello Lois, Thank you for taking the time to share your feedback with us. We appreciate your honesty and the opportunity it provides us to improve our services. We are truly sorry to hear that your experience at our clinic did not meet your expectations. Your satisfaction is our top priority, and it's disheartening to learn that we fell short in delivering the quality experience we strive for. To better serve our clients, our HearingLife Brandon clinic is seeing clients with scheduled appointments only. We do serve walk-ins Monday to Friday from 1pm to 2am for supplies and cleanings. We provide this notice on the front door. We would be happy to serve you by appointment or during our walk-in times. However, we are now aware that you were from out of town. We look forward to an opportunity to improve your experience at any of our locations should you be in the area. Thank you again for your feedback.”

Received 12/14/2023

“Every time I enter the building I am greeted in a friendly manner, never have to wait long to be seen. Always helpful with answer my questions or concerns.”

Anita L. of Brandon, MB
10/27/2023 Review submitted online

“In my view the receptionist was so rude and all I was doing was picking up batteries for my husband.Vowed I would never enter that place again.”

Irene S. of Brandon, MB
04/25/2023 Review submitted online

Official Response from HearingLife - Brandon:

“Hi Irene, We are sorry to hear about your experience and we are sorry for any frustration you have felt. We offer free batteries, under our 360-AfterCare service, within the warranty period of the hearing aids and this can be fulfilled at any of our locations. We encourage drop-in visits between 1pm and 2pm to ensure you receive optimal service. Once the warranty has concluded, you can purchase batteries through our website, to be delivered to your home or from any of our clinics directly. We will continue to strive to meet the high standard of client care that HearingLife has set and we encourage you to reach out to us if there is anything we can do to help. ”

Received 04/27/2023

A message from HearingLife - Brandon:

Need hearing aid servicing and/or supplies? We serve walk-ins Monday to Friday, 1pm to 2pm.

Clinic details

Hearing makes more possible

At HearingLife - Brandon, our hearing professional has been serving the Westman area for over 30 years!

We offer free hearing assessments and no obligation trials of the latest in digital hearing instrument technology which includes our 360-AfterCare, lowest price and satisfaction guaranteed!

We are located on 18th street within the Thomas Mall. We have an abundance of free parking.

Hearing care services

Our HearingLife - Brandon clinic offers comprehensive hearing services including hearing assessments, hearing aids, hearing protection and earphones/monitors.

We excel at patient education and counselling and are trained in the fitting of advanced hearing aids, hearing protection and earplugs including services for musicians.